My Experince Of Keurig B66 Coffee Maker

by Tom Smith
(Denver, CO USA)

Keurig B66 Coffee Maker. I experienced a "Not Ready" failure mode that locks up the Keurig coffee maker after randomly brewing a cup and emptying the internal reservoir.

I thought it was a one time issue with the first unit we purchased from COSTCO (Model B66 with extra K-cups bundled), but after quickly going through 3 units in less than 2-weeks over Thanksgiving (COSTCO processed the returns without issue) and talking to the Keurig Factory Service Department multiple times to ensure we weren't doing something to cause the failure, we became convinced that there was a fundamental manufacturing flaw across all the models that has not been corrected during the past three years judging by the posts I've seen on numerous blogs.

Our failures came pretty quickly after only 10 cups with the first unit, 5 on the second, and 1 on the third.

The Keurig Service Department said we should not plug any other appliances into the same outlet, which we followed precisely on the third unit... it made no difference.

Very disappointing to say the least. I also agree, Keurig has a great idea... but poor execution by not being able to quickly fix this obvious flaw. Admin:
Since the time this was posted the thread has got too here are the Step by Step Instructions as posted by a User at the bottom of this page -

There are 4 steps to fix this:

1. Simultaneously press and release "small mug" and "medium mug". Immediately afterward press "menu" 3 times. (Menu is the black button under the display screen.) You should see a time 6:09 on your screen.

2. Press "menu" once. Your LCD screen should say Brew 0:00.

3. (I messed this step up like 10 times and had to unplug the machine, then replug it and start over at step one. You have to unplug if the LCD displays "auto ____". If it continues to flash "Not Ready" and "Brew" then you can just keep trying step 3). Press and hold "medium mug". While holding "medium mug" press and release "menu". Immediately after pressing "menu" (while still holding "medium mug") press "small mug". Release "small mug" and "medium mug" at the same time. This entire thing needs to be done very quickly. as soon as you release "menu" go to "small mug" and release both buttons quickly.

4. Unplug the machine (do not turn it off). Wait for 3 seconds or so. Plug it back in, turn it on and follow the instructions for priming.

Comments for My Experince Of Keurig B66 Coffee Maker

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Mar 23, 2016
Reset NEW
by: Michael

Unplug machine. Press and hold all 3 cup sizes. While holding them down, plug machine in. Release cup size buttons, press Menu button. Unit will power off. Unplug for a short time, then plug back in. Unit working properly.

Dec 30, 2015
Coffee Maker Error NEW
by: Coffee Mama

Well I discovered the error as well. If you hit the top of the machine 2 or 3 times with your fist it will start the process to brew coffee. We have been doing this since we purchased it in 2009. It finally started to crack a bit this week. Now we have an excuse to replace this machine. Hopefully the next model will not have the same problems.

Dec 29, 2015
Fixing B60 "not ready" blinking issue NEW
by: John

Pushing all 3 cup size buttons and menu at same time while machine unplugged and then holding them down when you plug back in worked like a charm.

Dec 09, 2015
It worked!!! NEW
by: Thankful

I was about to throw my B60 in the trash, then I ran across this thread. Thank you so much, poster! It took several tries, and my machine never showed the time 0:00, in step 3. But it did show 0:02 and I thought that might be close enough and it sure was. The "not ready" phrase went away and I unplugged the machine and my blue light came back on and started pulling water again. Keurig was only going top offer 20% off the new 2.0, I was about to give up. I was getting short cups before the not ready lock up, so I tried descaling and that's when the Keurig locked up. But now I'm getting full large cups. Yeah!

Nov 11, 2015
Fixed it NEW
by: Bob Prouty

I followed instructions, held down all 3 buttons and hit menu, it got me up and running again.

Thanks much

Oct 05, 2015
Good post NEW
by: Isabel Reilly

Hello! Your site is awesome!
May I share your article on my site and link at you as an author?

Thanks for answering!

Apr 18, 2015
Not Ready NEW
by: Blake

I had the steady Not Ready also. None of the above worked for me. Ultimatley what did work was taking the un plugged Keurig machine to the sink and holding it upside down and letting out what little water would come out. After plugging it back in the add water and not ready were still there, but this time when I put the water container back in place I could here the coffee maker cycleing and within a few minutes it showed ready to brew BUT a few minutes later it was back to NOT READY. So I did it all over again BUT!!! this time when it said ready to brew I immediatly pushed a mug and it brewed me a cup of hot coffee and it is still working :-) go figure!

Apr 17, 2015
not ready flashing NEW
by: Anonymous

I pushed the small cup medium cup and menu button at the same time and held it until the screen went blank then released the buttons.

Feb 11, 2015
Broken keurig NEW
by: Anonymous

I had for over a year and I tried everything, but it kept on only brewing a 1/4 of a cup. This machine was expensive and it not fare that you can not return it with out a warranty. I had a coffee maker for years and never had these problems. Kerrigan should stand behind there product and allow people to return.

Jan 25, 2015
Not ready like blinking-won't shut off NEW
by: Richard

Many thanks to the person or persons above that had this same problem with (not ready light), staying on and keurig coffee maker would not shut off or make any noise at all. Watched you tube but no help there. Finally made it here and found the right fix by holding all the different size cup buttons down at same time then pluging it in, then hitting the menu button and the keurig shut down. I unplugged it for a few seconds, then plugged it back in. To my amazement, it was off and i was able to turn it on and reset my on/off times. The only reason i found this site, is I would not give up. My wife told me it was broke, and give up. Ha! Proved her wrong again, although she was only trying to help, and she is cute. Had to get her to help me hold the 3 buttons down at the same time. Guess she did not give up either. thanks again.

Jan 05, 2015
code figured out but... NEW
by: Stugats

ok...figured the code trick out, even though mine were 6:11 and 8:70 instead of 6:09 and 0:00...but anyways, I have ran distilled white vinegar through my keurig quite a few times and even left it in there for a few hours but it is still loud when sucking up the water...any ideas as to why and what I can do to fix it?...very annoying

Jan 05, 2015
What am I doing wrong? B66 model NEW
by: Anonymous

I don't understand the code the top suposed to be open or closed and does there have to be a time set first? I have tried like 10 times and it does nothing. I press and release both small and med buttons, then menu 3xs and all it does is go through menu like normal...wth am I doing wrong?

Dec 22, 2014
Still does not work NEW
by: Lowndes

I've been trying the "4 Step Reset" Plan here for a while. Doesn't seem to work for my machine. One difference is that mine shows "BREW 1:58" in stead of "BREW 0:00".
Anyone have any ideas??

Dec 21, 2014
Bad Customer Service Techs At Keurig NEW
by: Anonymous

I also had the stuck on not ready problem. I deal with power equipment problems all day long & have to come up with a solution. The only solution Keurig could up with was I need a new brewer. But hey, they will email me a coupon for a crappy discount on a new brewer. The trick worked & it works fine again. Keurig better look at their customer service people as there are more and more K cup brewers coming out from other companies.

Nov 13, 2014
It Worked!!
by: Doug P

Yours is the post that keeps on giving. I spent hours disassembling my B66 and testing the pumps and solenoids only find nothing wrong. Except that the coffee maker wouldn't work. I did the 4 steps as you described them (I, too, had to do step 3 multiple times before I got just the right timing). And what do you know -- it worked! Thanks a bunch!

Doug in Detroit

Aug 09, 2014
B70 platinum flashing "Not Ready"
by: Anonymous

The same procedure works on the B70 platinum flashing "Not Ready". In the directions for Step 3, use "right button" in place of medium mug and "left button" in place of small mug. Center button for menu.

Dec 30, 2013
b70 - about three years old
by: Anonymous

I offered coffee to my company on Christmas day and the Keurig would not work. I hadn't used it in over a year. Today my husband used the air compressor to clear out the water/valves and I also gave it three big hits. it now works. Thank you for posting all of the great information on this site so people like me can fix these items that shouldn't be broken in the first place!

Jul 06, 2013
Thank You!
by: Crazy Redhead

In the past I had a lot of patience but lately... I was ready to throw this coffee maker to the curb! It is my daugther's (I only drink tea) and it just takes up so much space on my kitchen counter. Anyhow, you are a lifesaver! Your instructions weren't exactly correct (I may have a slightly diferent model). For instance, I never got the 6:09:00 or 0:00:00 on my display but I followed everything else you said and sure enough it is working again (you saved me a lot of $$$)!!! Thank you so so so much. This is one one of the great things about the internet.

Feb 17, 2013
cafetiere reparer (fixed with air compresseur)
by: p.a.martel

apres l avoir nettoyer elle s est mise à me donner que des tasses partiel donc j ai effectué le soufflage d air dans le vent sur le coté du reservoir et cela a règler le problème.

merci thank you

Aug 18, 2012
Fix prime
by: Larry h

I have found when my machine neds priming all I do is remove water talk and depress the small spring on the bottom of tank fo one second. This let's out 4-5 drops on water and it is ready to go again! Ps hold tank over sink

Feb 23, 2012
by: Anonymous

The solenoids won't keep it from pumping. They could still be bad but their symptom is a 'short cup' or no coffee after the normal pumping noise.

Feb 23, 2012
by: Douglas

How can tell if thr solenoid is bad or not?

Feb 23, 2012
by: Anonymous

There are actually 2 solenoids that click when the unit is plugged in. Does your unit have a low-water sensor in the external reservoir? My Cusinart model has a floating magnet in a channel against the side of the coffee maker that activates a magnetic reed switch through the plastic case. If the magnet jams at the bottom, the unit thinks it's out of water and will not work. The reed switch could also be bad or the control board might also be the problem. Hope this helps...

Feb 23, 2012
Update to my feb 17th post
by: Douglas

Update (original text below):
There is one noise. When I plug the power cord in, I can hear a click, which is the solenoid. But no pumping or any other sound. Does this mean something is wrong with the solenoid or that the solenoid is working okay??

My machine is stuck on NOT READY. I can't turn it off or do anything with it. No buttons work, not even the power button. No water pumps. Makes no noise either, so not even trying to pump. help!

Feb 18, 2012
dead Keurig.
by: Anonymous

My thought is that the control board has failed. Not too common. Are you still within warranty? If so, Keurig will gladly send you a new unit and I'm assuming they are still not asking you to return the dead one (becomes your future parts source). If you are out of warranty, your best course is finding a working used unit at a flea market, garage sale or thrift store. Next best is rolling the dice on a dead one from the same sources (the same model as yours) and combining the parts to make a good one. Good luck! I enjoy the coffee from mine so much that I've resigned myself to putting up with the BS to keep it functioning even if I have to become adept at repairing them. If I wasn't able to do that, I'd still accept having to buy one from time to time just 'cause they're so cool. After you've fixed one a few times you end up with enough spare parts from your dead machine collecting that you'll have enough parts for a spare unit and will always have a backup brewer.....

Feb 17, 2012
Not ready and no buttons work.
by: Douglas

My machine is stuck on NOT READY. I can't turn it off or do anything with it. No buttons work, not even the power button. No water pumps. Makes no noise either, so not even trying to pump. help!

Feb 14, 2012
saving on kcups

The two ways I have found to save money on kcups is one, use Amazon's 'subscription' service that gives you a discount if you allow them to schedule repeat deliveries. Two, if you have a Kohl's dept. Store nearby, apply for a Kohl's credit card. They will routinely mail out 15/20/30% off coupons to card holders. Some newspapers also have a $10 off $30 occasionally for home subscribers. Ask your paper before you subscribe if Kohl's does that with them. Here in Reno the coupon comes often enough to pay for the subscription! You can 'stack' a 30% , $10 off, and a Kcup sale and come away at less than 30 cents per Kcup on a $30 sale.

Feb 14, 2012

Again, if beating on (or 'spanking') helps, you have failing solenoids and it will only come back. Scour the various Google results and you'll find a description of operation for the Keurigs. I think the electronics portion varies by make and model but the 'nuts and bolts' inside are all the same. Ebay is a source for solenoids and air pumps but availability just have to keep checking back. To me, the convieniance of a Keurig makes it worth all the bull**** it takes to keep them running. If you see a dead one languishing at a garage sale for $10 bucks, snag it. Regardless of the make or model, you'll be able to use the internal parts on yours. Generally, just one thing goes bad on them and relegates them to the trash so the carcasses are great part sources.

Feb 12, 2012
spanking helped
by: Anonymous

I did the whole prime routine per Keurig, it worked again for a few days, then got the not ready light which would not go away no matter what I tried. Finally got made enough to try hitting the machine on the top near the back and it worked! But it does seem that there is a problem in execution with this product. My sister got Cuisinart's version of the Keurig coffeemaker and it has been perfect for over a year now.

Feb 10, 2012
by: Posse26

When I follow the instructions to reinitialize, the display is 6:11 - does anyone konw how to change it back to 6:09?


Feb 02, 2012
what are you doing in the vid?
by: Anonymous

what are you doing to the nozzle in the video just closing it off?

Dec 28, 2011
I love this great machine!!
by: Anonymous

I love my keurig coffee maker!! Al I have to say is wow!! IT IS THE BEST!! I feel like I'm at a coffee shop without paying $5.00 for a cup!! This coffee is fresh with every cup!! I love that i can buy tons of differnt flavors at the store. I think its gret i dont have to wash a pot every time I make coffee and deal with grounds and cleaning them up. My husband and I are having a great time with it, and He's not even a cofee drinker, but now he is lol!!

Dec 26, 2011
Slam Fix
by: Mike

My Keurig stop working on Christmas Day.When I selected a brew size, water would shoot back into the water tank. I couldn't figure out until I jumped on this site. Sure enough when I slammed on the back of the unit 10 times, it started working again.

Dec 21, 2011
Not Ready problem
by: Anonymous

I put the machine on it's side and upside down and shook it around etc, now it works better than ever. Who knew ?

Dec 19, 2011
My second replacement in two years....
by: Anonymous

Do I love my Keurig? Yes. Is Keurig Customer Service a dream to deal with? Yes. Have I done everything right in terms of troubleshooting? Yes. Then why am I on my third machine in 2 years? Because the tank won't empty. Obviously this is a known defect, and each time I called I was amazed that they were so willing to replace it for free. But then I realized their game..... love the product, love the service, keep using it and guess what? They keep making tons and tons of money on the real money-maker for them - K-CUPS!!!!!
What a scam. But unfortunately, with a new brewer here again I'm still hooked.... as these machines continue to pile up in my garage. :((((

Dec 16, 2011
by: Gary Munson

The most likely cause of Keurig failures is the solenoid valves at the top of the unit. You can find them online fro time to time or if you are part watchmaker you can pry them open and repair them....

Dec 12, 2011
Love machine....Love Customer Service..but
by: Anonymous

I am now awaiting the arrival of my 2nd replaced Platinum machine. It just stops pumping water. I descaled, used the damn paper clip, tooth pick, always did the vinegar descaling and tons of water running through, but they never last over 6 mos.

I love the machine when it's the best. I love the Company Kuerig because their customer service is so very helpful and they do stand behind their product in that they replace the broken one.

I have never tried beating the stupid thing when it stops working. But, right about now,.......I really, really feel like giving it a good beating. Will use restraint and not use the ball bat, just my hand.

My husband is currently disassembling the 2nd broken unit (God help us). He checked all of the water lines and they are clean as a whistle. He pulled the water pump out and it turns freely. He is trying to get the check valve out of the water container, but he needs an extremely long-shank screw driver, which he doesn't have (probably a good thing). He feels that the check valve in the bottom of the water container is working properly. He believes that the problem with this particular machine is electronics. (wouldn't put my money on that diagnosis) I say he puts it back together and just lets me smack it around.

Nov 29, 2011
cranky Keurigs

The most common cause of Keurig failures are the junky solenoid valves that start sticking. If beating the unit gets it working, that's what happening. They can be found online from time to time or if you are part watchmaker you can pry them open and lubricate them. They're at the top of the unit and although the larger Keurigs vary in appearance, they all have a top panel that can be removed by the determined fixer. You can carefully pry the top up just slightly so you can see the clips that hold it on. They're meant to be one way only...once snapped on, they don't come off. I've used a small hobby saw to just cut through the clips and just replace the top later with a couple small drops of plastic model cement so I can remove it again later if needed. I've found the valves and the air pump online..still looking for a source for the water pump but luckily that seems to be pretty reliable..haven't had one of them fail yet. A lot of trouble to go to for coffee but the Keurigs seem so Star Trek it's worth it to me.

Nov 21, 2011
Amazingly... Blowing and banging ( beating it like a rug! ) WORKS
by: Anonymous

We've loved our machine for 3 months. I thought it might need cleaned. Soon seemed like a BAD idea since it stopped pumping. Found this site and tried the ideas! Thanks to all!

Nov 11, 2011
Old fashioned banging on the top works
by: Anonymous

Came back from a three week vacation to find my B66 would not pump water to make coffee. Tried all the reset options, checked the Keurig website (no help), changed the filters, etc., but couldn't get it to work. Finally, I filled the tank again, plugged in the machine, turned it on and banged really hard on the top (near the back) three times, hit brew and I'm back in business.

Nov 10, 2011
Prime already!!!!! Possible fix
by: tammy

I'm waiting on my third Keurig Special Edition replacement coffee maker. The first one I had for about 8 months with no issues until one day it wouldn't brew because I couldn't get it off the menu screen. They replaced it with one that didn't want to prime. They kindly replaced the second one with a third one with priming issues. While waiting on my fourth Keurig ( 3rd replacement) my husband took the reservoir off while it was full of water and stuck a icepick into the check valve from the underside of the reservoir allowing a stream of water to escape.( like it should when it primes) After doing this we haven't had any priming issues for two days straight. I just bought the new Starbucks K cups so hopefully tomorrow it will still be working for me!! Just thought I would share what worked for us so far. I do have to say Keurig has an amazing team of customer service reps!!!

Nov 09, 2011
Keurig knows these machines are defective
by: B. Forbes

As a manufacturer of electronic devices, as soon as my Keurig exhibited the 'Not Ready' phenomenon, I called and was helped through a silly sequence of button pushing, silly because they have known of this problem for a while and the sequence should be on a sticker, stuck to the machine. It happens too often and once again, I'm the victim of corporate greed, greed, because this is a known defect and they keep shipping this stuff.

I had a defect in a product and could not seem to solve the problem, so I ordered all units replaced with a new model and shutdown production until a real fix was achieved. I will advise the market later, after I see if Keurig will replace this machine. If not, the over million addresses we market to will be advised to avoid the brand.

Nov 05, 2011
Permanent Fix
by: Anonymous

I bought a Keurig at a yard sale for 2 bucks. They lady said it didn't work. It did all the things you read about on these sites. I took it apart and saw one of the water valves (solenoid) was all nasty looking. I searched for the number printed on the side and found a replacement. There is a guy selling them on ebay for 8 bucks! It took me about 45 minutes to put it on and crank her up. The thing works like a dream! All I have to do is press the button and I get coffee. 10 dollars ain't bad for a Keurig, right?

Here's the link to the ebay site:

Hope it works for somebody.

Nov 02, 2011
Compressed Air worked
by: Pamela

I had the problem of water dripping from the vent back into the reservoir and making only a partial watered down cup.
I did what others here said and unplugged the machine, plugged the water intake at the bottom and then blew compressed air through the clogged vent. I did this until no water came out anymore.

I had this problem happen with the Keurig at work and at home. Both times it happened AFTER descaling with vinegar. I feel as though the descaling process released debris from side walls and it got stuck creating this problem

Oct 31, 2011
Not Ready problem w/B60 Model
by: Joe

This problem is usually caused by transporting the unit upside down or on its side causing the water in the pump to come out and air to get in.

The best way to solve the problem is:

- With unit off, fill the water reservoir completely to the top. Filling it all the way to the top helps force the air through the pump.
- Turn the unit on. Wait a minute or two and brew light should come on. Sometimes it helps to knock on the top of the reservoir a few times to help release the air.

Good luck!

Oct 21, 2011
thank you anonnymos!!
by: faeriecoffeegrl

thank you to the post from sept 24, 2011-this guy suggesed pounding or "slamming" down the water tank cuz water wasnt getting sucked up into the tank to warm it up-so last resort, i tried it. WEll! it F*ing worked!! thanks so much! if it says prime-and you have been using your coffee maker-just slam down the tank when you put it in a couple times! worked like a charm!

Oct 20, 2011
by: Anonymous

I've got a B70 that will not turn "on". No blue lights, nothing except the message "AUTO OFF SET" on the LCD. I've tried to reset every way possible but still no joy. Does anyone have asuggestion short of returning it?

Oct 11, 2011
by: Pissed off customer

Will be on my 6th B70 in less than 6 months! They are aware of the issue, obviously, but just keep sending me new machines. Im so sick of it! I use filtered water. If this next machine goes into prime, im tossing it, and going with a different manufacture. I cant believe this company cant get the problem corrected, sheesh!!!

Oct 06, 2011
Tough Love
by: Anonymous

Glad I found this site...Our Keurig B60 (#3) had stopped pulling up water for the small and med size cups and only occasionally would dispense any water for the large cup. Often times that would happen only after plugging the holes with our finger. I've been de-scaling and baby-ing this P.O.S. for days now and the real clencher is, we really love it when it works. After reading the comments here, I pushed/pulled some air/water from the vent nozzle, unplugged it, shook it over the sink like a maniac and pounded on the top once I set it back down. All this came pretty naturally since I was really getting ticked off by this time. I would have never guessed it, but it's now working fine (for the time being...knock on wood). Maybe it just likes the tough love. Too bad I can't get Ike Turner to stay here and beat the crap out of it every now and then. :)

Sep 24, 2011
Fixed Mine
by: Anonymous

I had the priming problem as well. It would not suck water into the tank to heat up. I could hear the motor turning. I read somewhere to try and slam the water tank down. I did that a couple of times and it was enough to get the air out of the lines. Mine is working great now! By the way I have the B66 model.

Sep 22, 2011
on my 5th keurig replacement!! in 2 1/2 years!!!
by: Anonymous

Im on my 5th keurig replacement in 2 1/2 years now! Now the one I have is stuck on prime! I love the machine when it works but really without them replacing it would I have paid 5 times now for this crap? Multipule problems with the machine that nobody can fix and I get stuck waiting for a replacement and a headache for going without my coffee. Glad I also own a tassimo. I hate the coffee in it, but at least im able to have an iced latte and make some expresso in it while I wait for yet another keurig.

Sep 14, 2011
Carbon Water Filter in the B66
by: Tommy T. from Soggy Binghamton, NY

I read thru many of the posts. I have two different models of the Keurig. The B66 was giving me problems. I descaled the machine with vinegar. Took a long time for the vinegar to run through where I couldn't tast it. Odd. I took the water holder out. Looked inside. Pulled on the thing with the hole in it and it popped out. Turned out to have a carbon filter in the base when I took it apart. How odd. Read the manual again. Not a word about the carbon filter in the manual. Soaked the carbon filter in water and rinsed it several times. Put it back in. It wouldn't draw water into the unit. Took out the water holder, reseated it. Pulled out the filter gadget. Soaked it and reseated it. Tried it again and everything was working fine. However, I noticed that upon final brewing there was more water coffee in the cup. Here is what I think. The carbon filter becomes clogged over time. It inhibits the ability of the machine to draw water. Also reduces the amount of water used for the brew. Over time, the amount of final coffee brewed was reduced. I bought some more filters from Amazon. For now, I'm not used the carbon filter. Just reinserted the filter gadget as it has a fine mesh filter in it's base. I use water from a Kinetico unit that has two filters, one carbon, and one reverse osmosis of some kind, so basically the water I use is already filtered and demineralized, so I don't really need the additional filter in the B66 unit, but I have them available if I need them at another location. My first unit, the elite model with the 5 cup sizes, doesn't have one of these carbon water filters at all. So what I'm recommending is that if you're having problems with the B66, check to see if you don't have one of the carbon water filter gadgets gumming up the works.

Aug 26, 2011
Getting half a cup
by: Anonymous

My daughter's brewer would pour about half the water back into the reservoir and give her about a half cup. I cleaned all the needles and areas, etc. and it still did the same thing. I decided to try the abuse so I slapped it on the heae 3 or 4 times and the water stopped pouring out of into the reservoir and began flowing into the cup only. I tried it a bunch of times and it is now OK. I think some kind of a valve sticks snd banging it on the head seems to unstick it.

Worked for me. Thanks for the "knock 3 times" suggestion.

Aug 15, 2011
keurig problems
by: Anonymous

I have had a platinum unit for 5 years with ZERO problems and have given them as gifts to friends who have had the same great experience! Absolutely the BEST coffee maker ever!

Jul 24, 2011
Not ready
by: JudyA

Just got off the phone with Keurig about the Platinum "not ready" light. They are sending me replacement. He didn't make me go through all the troubleshooting because I had already tried everything. I agree it is a crime that they just want us to toss the old one in the landfill.

Jul 20, 2011
square one
by: dcbrewer

Ha. Lasted for 2 brews now it won't work again. I posted too soon.

Jul 20, 2011
by: dcbrewer

I bought a B60 at a thrift store for $15 only to find out that it was inflicted with the "not ready" virus. Pushed combos of buttons til my fingers hurt but to no avail. Finally I blew into the elbow shaped tube at the top of the reservoir as hard as I could and water came out of the k-cup chamber (I had it open). Instantly worked. We'll see how long this lasts.

Jul 14, 2011
4 steps to reset
by: scots.irish1955

the 4 step reset worked fine for me. Thanks to Tom Smith!!!

Jul 12, 2011
"Not Ready" fix
by: Anonymous

I had the issue that my Keurig always said "not ready" and would stay that way or shut off. I tried the air compressor trick and it fixed my machine. I also had to knock it 3 times on top of the machine. Between blowing the water through the system (see comment below for how to do this, I actually did it with a straw rather than a compressor) and the 3 knocks, it now says "ready to brew" and works - at least for the time being!

Jun 28, 2011
Died on me
by: Anonymous

Called Keurig and they will send me a new one.(on the way) with conf# etc. Let see bout this new one.

Jun 21, 2011
knock and blow
by: Sparky

i checked all comments.mine just shut off for no reason. ihad no baster or compressed air - just blew into the overflow, put the resevoir back on, plugged in and beat it three times!now having a cup. I guess it likes abuse!

Jun 18, 2011
Air Compressor Trick
by: Anonymous

The air compressor trick worked for me to fix the "low water" output problem. Apparently something was clogged internally and a compressor at 20 PSI cleared the blockage.

Huge Thank You!

Jun 09, 2011
by: Anonymous

I tried the reset steps 20,0000 until I figured out that it works if the lever is up and k cup part OPEN!

Jun 07, 2011
Me two (give or take a thousand)
by: Anonymous

Same issue with B40, but no menu button. I fix two times a day for my three cups of coffee by un plugging and plugging the machine back in. This problem must be electrical likely due to cheap microprocessors that the manufacturer skimped on so don't expect a "download upgrade" option.

May 31, 2011
by: Anonymous

I find that if I whirl the Keurig three times over my head, then turn it upside down and leave for 5 minutes, then plug and unplug 10 quick times in succession, it will start working and keep working for 3 days.

Apr 28, 2011
by: Anonymous

Thanks for the tip it worked great...

Apr 19, 2011
not working keep blinking
by: Anonymous

Grrr... i try follow all step press small mug then med and then menu i try many time and still not change hopeful if there is hint.. please help me straight out i try so many thing and still not changejust keep saying not ready keep blink..thanks

Apr 17, 2011
by: Anonymous

Just a quick Thank You for your time to post all of your fix's, The Air Compressor Fix has me Happy Again This Morning With Fresh Brewed Coffee!

Thank Again For Your Time!

Apr 02, 2011
Instructions worked perfectly!
by: Louise

I have had this coffee maker for 3 years - purchased at QVC. I just love it and have a ball trying new coffee selections - something I couldn't do with traditional coffee maker without buying a lot of coffee.
This fix worked perfectly and I thank you for your instructions. Now I can enjoy my coffee again.

Mar 05, 2011
Knock 3 times worked for us!
by: Anonymous

Had the problem of pump running and not pumping water to fill. Then unit would shut down. Found this blog, and tried the knock 3 times solution. It Worked wonderfully!!! Our hats off to those of you who have been sharing your solutions!!!

Feb 15, 2011
air compressor fix
by: Anonymous

I want to thank Anonymous for their air compressor fix. It worked. Some how the coffee maker was plugged.
Thank you so much for posting your Fix.

Feb 09, 2011
Buy Ebay instead
by: Anonymous

one person said that it is a expensive coffee maker to have so many problems. Yes that is true but...... i bought mine on ebay, you can get new or used without paying that high price. I paid 50.00 bucks and no problems. Not to say there won't be along the way but at least you didn't have to pay the full price to find out.

Feb 09, 2011
Buy Ebay instead
by: Anonymous

one person said that it is a expensive coffee maker to have so many problems. Yes that is true but...... i bought mine on ebay, you can get new or used without paying that high price. I paid 50.00 bucks and no problems. Not to say there won't be along the way but at least you didn't have to pay the full price to find out.

Feb 09, 2011
Buy Ebay instead
by: Anonymous

one person said that it is a expensive coffee maker to have so many problems. Yes that is true but...... i bought mine on ebay, you can get new or used without paying that high price. I paid 50.00 bucks and no problems. Not to say there won't be along the way but at least you didn't have to pay the full price to find out.

Feb 09, 2011
Buy Ebay instead
by: Anonymous

one person said that it is a expensive coffee maker to have so many problems. Yes that is true but...... i bought mine on ebay, you can get new or used without paying that high price. I paid 50.00 bucks and no problems. Not to say there won't be along the way but at least you didn't have to pay the full price to find out.

Feb 04, 2011
by: Anonymous


Feb 04, 2011
by: Anonymous

so i too bought a b66 with the bonus k cups from costco i got it home followed all the instructions on setting it up! plugged it in and filled the reservoir like the instructions say to and then the machine says add water ..the machine does absolutely nothing doesnt heat cant press any buttons does ABSOLUTELY NOTHING ..... not impressed considering i paid $190.00 CAN i expected the thing to work!!!!!!

Feb 02, 2011
Nothing but banging and swearing works
by: Coffee hound

If the water level goes down and refill yet add water light would not go off. Tried everything. Finally the banging and shaking worked. Will try no to let water level go down that far cause it took way to long to get my coffee!!

Jan 30, 2011
Is it possible?
by: Anonymous

I also had the same problems with my Keurig B66 Brewer. I was within my 1 yr. warranty & with enough persistence was sent another brewer not quite as nice as mine. The funny part is that, I could brew one cup of coffee & then the trouble started. Well, as soon as I got off the phone my brewer never came on again! I know there is a computer chip in there. Is is possible my brewer was deactivated? LOL!

Jan 24, 2011
Turkey Baster
by: Anonymous

was on my third machine, and it finally died a few days ago.. kept the remains of the second and first in the basement. Pulled out the second one and had the "Not Ready" steady error on screen. Would run for a minute or 2 and shut off. Tried a bunch of different things from the suggestions but the turkey baster did the trick! THANKS!

Jan 24, 2011
Still not a full cup
by: Anonymous

First,Thank you all for all your suggestions. When i first got my maker i had all the same problems, once i found this site i tried all the suggestions and they all worked.......except. I still can't get it to give me the full cup that i choose. I have tried turning it upside down(the water unit), different power unit, plug in by itself, but it always resets itself to the next smallest cup no matter how many times i choose the largest. I do have to say i love this machine and the coffee that i buy for it (strong)but this is the only issue i haven't conquered yet. Any other suggestions? THANKS TO ALL AGAIN!!!

Jan 24, 2011


Dec 29, 2010
"not ready" fix
by: Jersey berg

Five month old machine with " not ready" message. Tried turkey baster method as described by another poster, And unbelievably it worked! Thanks!

Dec 27, 2010
goin nuts end of my rope
by: pat

i have the 66 this things at the point where its getting tossed into the street! you hit brew and a few drops trickle out and stop then after 2 min 2 solid minutes it comes out and sometimes its a crapshoot 8oz 10oz 9oz wow what crap! shook it slammed it smacked it spoke to it massaged it cursed it any help is greatly appreciated

Dec 12, 2010
Keurig "Not Ready" - This fix worked.
by: Anonymous

Last year, my brother sent me a special edition Keurig from BJ's or Costco (not sure) as a Christmas present. I used it for a few months, and it worked just fine. Then my over-the-range microwave oven broke, so I had to borrow a small microwave that sat on my counter until I could get another one. I did not have enough counter space for the Keurig, too, so I boxed it up and put it away. I finally got another over-the-range microwave, so I happily unboxed my Keurig, plugged it in, and got the dreaded "Not Ready." It made a humming sound, like it was trying to start, but shut off after about a minute. I tried all the fixes listed here, but sadly, nothing worked for my Keurig. Today, my husband decided to try using his air compressor to blow out the Keurig's system, in case something was clogging it. He put the compressor's nozzle on the "vent" (or overflow valve), while I held my finger over the opening in the base where the water gets pulled in. Woo hoo! Air blasted through the little spout where the coffee comes out! I tried running water through the coffee maker again, and it worked! If you don't have an air compressor, a can of compressed air should work just as well. I cleaned out the coffee maker with white vinegar, ran a few cycles of clean water through it, and it's brewing coffee again! I hope this fix works for you if you've been experiencing the same kind of problems with your Keurig! Good luck!

Dec 09, 2010
Keuring B60 Special Edition Not Ready
by: Anonymous

I bought a Keurig 60 Special Edition and I could not get it to brew--I kept getting the NOT READY message. For three days, I tried to fix it, going through the reset procedures and cleaning the blades while on the line with a customer service representative. Today, I decided to work with it again and realized that the water reservoir was not sealing properly, so the brewer was not drawing water. Pushing the reservoir down really hard fixed the problem and it works now.

Dec 08, 2010
This works every time for me (and is EASY!!!)
by: Rjen the engineer

I have taken the beast apart and watched it successfully cycle and fail to cycle.

Warning!!! (DO NOT TRY DIS-ASSEMBLY IT UNLESS YOU KNOW EXACTLY WHAT YOU ARE DOING AND RECOGNIZE THE COMPONENTS, You could electrocute yourself and suffer nasty permanent scaring... ouchie!)

((Read this whole post for a handy tip!))

I discovered the same as another person claimed a "check value" and/or air leak/lockup. The pump cycles, but can't get water so the machine shuts down to prevent over-heating. (The dreaded “Not Ready”).


1. Turn off the machine and unplug until it is completely cooled, say 4 hours. (Allows for temperature equalization of the water chamber and the water supply)

2. Completely fill the water reservoir. (The extra water just helps the pump break the air lock).

3. Turn the machine on and wait for the pump to start drawing water.

4. Immediately knock 1-3 times on top of the water reservoir/machine (at the very top of the machine) about as hard as would knocking on a door. (Watch the water level, it should immediately start to drop)

The pitch of the pump should change when the water begins to be drawn into the heating chamber. (you can also hear the water flowing)

The problem is caused by air entering the water supply system. This air provides a "lock" on the system that the pump can't overcome. This can happen due to a number of issues but most issues should be this easy fix.

The machine refills itself 3 times. At Power-on, at beginning of the brew cycle and after the brew cycle.

Watch the machine and any time the pump cycles make sure it draws in water until it shuts down, if it doesn't draw water "Knock 3 times" to break the air lock. (you will get really good at this over a period on months like me and only need to knock once!!)

Sometimes I am lucky and go weeks without having to give it an "adjustment".

Now get your revenge (here's the handy tip)..... Call up customer service. report the problem and get a new machine shipped to you. Now you have 2 for the price of 1. ***A little inconvenience deserves a reward*** (Justification for taking advantage of a company who probably deserves it.)

Dec 06, 2010
by: Anonymous

My machine was flashing "NOT READY" and wouldn't turn off. I would have to unplug it.
I tried the suggestions in the main post, but it didn't work for me.
I then pushed all three cup size buttons simultaneously and while holding them firmly down I then pushed and held the menu button. All the display lights went off. I then unplugged the machine and waited 3-4 seconds. Plugged back in and it is working!! My son bought it for me last year after graduating from college and having a 'real' job. I knew he would be disappointed to find it broke, but all is good (for now).
Warm thoughts,

Dec 06, 2010
by: Anonymous

My machine was flashing "NOT READY" and wouldn't turn off. I would have to unplug it.
I tried the suggestions in the main post, but it didn't work for me.
I then pushed all three cup size buttons simultaneously and while holding them firmly down I then pushed and held the menu button. All the display lights went off. I then unplugged the machine and waited 3-4 seconds. Plugged back in and it is working!! My son bought it for me last year after graduating from college and having a 'real' job. I knew he would be disappointed to find it broke, but all is good (for now).
Warm thoughts,

Dec 05, 2010
More B66 issues
by: Anonymous

I own a model 66 ultimate. I used it for a bit then put it away and went back to a conventional brewer. I am now using it again and within one week, while using the large cup function, it is sounding as though it is working but will not brew. I turn it off..back on, lift the reservoir out, firmly put it back and eventually it will brew. I thought perhaps a clog in the little spicket like things but not the case. Frustrating as the unit is like brand new.

Dec 01, 2010
How to get your Keurig coffee maker fixed.
by: Tweaker

I have a Keurig Special Edition coffee maker I got from my sister-in-law as a gift (she had it for over 11 months and had only 1 glitch with it). Got it as a gift for working on the roof of her house. After 5 months of perfect operation, the dreaded "NOT READY" appears on the LCD display, and none of the proposed fixes even work for it. Since it is out of warranty, Tech Support said for $100, I could get a new one. Want to know from the peanut gallery on whether to dish out $100 for a new one, get something else. Don't know if ANYBODY actually fixes these things, but since I have no money in it - is it worth getting a new one!!!! Any comments on this would be gratefully appreciated.

Dec 01, 2010
by: Anonymous

I have had this unit for just two years.....paid over $2oo for it....lots of problems......and to boot.......NO CUSTOMER SERVICE! They were great at helping me figure out the issue's.....but in the end, Mike....he's the manager of Keurig, talked over me...interupted me and in short said, if its not within the 1 yr wrrny......sorry! Thats it.....i'll never buy a product from this company again.

Nov 28, 2010
Keurig B70 Ready but no go
by: Anonymous

I am on my second B70 Keurig machine and am
experiencing the same problems as the first. Machine says Ready but nothing comes out. I have
followed all the advice in the book and after
calling Keurig, it took longer for me to verify and give any more information on my previous calls, phone number, address and dates then it took for them to offer a solution. THEY WILL SEND
ME A DIFFERENT MODEL B65. Which after looking up
seems to be a cheaper model then the B70. I feel
like everyone else. Why do they not fix their problems. How can they afford to just keep replacing them? Oh, yeah, I guess because they
are making a profit selling them at the price they are. K-cups too!!! I buy a lot of mine from
a discount store for half the price.

Nov 28, 2010
B66 wouldn't shit off
by: Anonymous

After draining water to descale, unit wouldn't shut off. Pulled plug etc but didn't work. Saw comment about simultaneously pressing the 3 buttons and menu button. Unit shut down and turned off without any problems. Just had to do setup again. THANKS!!!!

Nov 15, 2010
by: Anonymous

After reading all of the woes and following the steps that some people provided, none of which worked for me, for what I think is a B77 (silver lid?) model, I SLAMMED THE RESERVOIR INTO THE MACHINE 3-4 TIMES AND THE THING BEGAN TO BREW. I hardly call this a fix, as I don't know how long this will last.

But what WILL last, while I see the new Keurig commercials that have been put out in time for the holidays, is that there will bee a new slew of customers, suckered in by a company that markets a non-functional, junk product, that they do not wish to support, essentially just walking off with your money from behind the screen of a company. (So what else is new?)

Given the coffee-less time to think about it and although I actually purchased the Keurig more for hot chocolate and tea, I could not help but to wonder if I would've faired better with the Tassimo or even my grandmother's Mr. Coffee from the 1970s. She never had to beat it to get coffee and it worked reliably for years instead of days.

Nov 10, 2010
special edition not brewing coffee
by: Anonymous

I finaly took this unit apart to see what the problem was. I found that the small check valve in the unit was cracked. I think the unit froze when we moved. I removed the valve and used epoxy to glue it back togeather so far it has been working fine.

Oct 28, 2010
Instructions worked... sort of?
by: AlyBee25

Ok, after I do the 3 step instructions (except for unplugging it, all it does is spew water everywhere... I tried unplugging it too, but it still goes back to that "not ready" message.

When I press menn 3 times it says "6:11" then I hit it the 4th time it says "1:24"... when I complete the instructions after that nothing happens. But if I press the menu button a few more times it goes to the "0:00" then starts running all the water out until it empties. Won't stop.

What am I doing wrong? Also, if I unplug the brewer and plug it back in, it is automatically on... the power button is not working because of this nonsense, so I can't turn it on or off...

Please help!!

Oct 27, 2010
Costly Poor Product
by: Anonymous

I've been stupid but I purchased four Keurig makers in three years. As you know this product is not cheap and I would expect to have it much longer. You can not take it physically apart to see whats going on so you try all the little tricks. I'm now having to make two cups (large) to get one cup which is taking approximately three minutes to make. You stand there after pressing the button but it takes a minute before the hot water comes down. What is it with the products their selling today? I've even seen commerically companies switching. I guess it's back to my electric perkulator.

Oct 27, 2010
Costly Poor Product
by: Anonymous

I've been stupid but I purchased four Keurig makers in three years. As you know this product is not cheap and I would expect to have it much longer. You can not take it physically apart to see whats going on so you try all the little tricks. I'm now having to make two cups (large) to get one cup which is taking approximately three minutes to make. You stand there after pressing the button but it takes a minute before the hot water comes down. What is it with the products their selling today? I've even seen commerically companies switching. I guess it's back to my electric perkulator.

Oct 26, 2010
keurig wont brew properly fixed
by: Anonymous

Open up as if you were putting in a kcup and look at the thing that punctures the kcup with a flashlight, mine was clogged with a bunch of coffee preventing the keurig from brewing correctly, i stuck a toothpick through it a bunch of times and brewed water until it was clear, now the keurig brews better than it ever did.

Oct 11, 2010
my edit / rewrite of original procedure
by: Anonymous

These are basically the same instructions at the top of the page ... just cleaned up a bit based on my experience. Use at your own risk.

The following procedure must be performed quickly. You will, in all likelihood, have to do this more than once to get it right. Swearing will probably be involved. If at the end of the procedure, your Keurig is not behaving, you must unplug it and start over from step 2. I did this many times before getting it right. (While I did get into a priming mode on one of my tries, I do not think it finished with a priming. Or maybe it did, but I didn't need my manual ... it just did it. Regardless, this original instruction is included in case your Keurig requires this action.)

1. Place a largish coffee mug on the Keurig's tray.

2. Simultaneously press and release "small mug" and "medium mug".

3. Press "menu" 3 times. (Menu is the black button under the display screen.)

The Keurig should display a time (6:09, for example) on the screen.

4. Press "menu" once.

The Keurig should display Brew 0:00 on the screen.

5. Press and hold "medium mug".

6. Continue holding "medium mug" and press and release "menu".

7. While continuing to press "medium mug", press "small mug" and then release "small mug" and "medium mug" at the same time.

8. Unplug the machine (do not turn it off).

9. After 3 to 5 seconds, plug the Keurig back in, turn it on.

10. (Maybe). Follow the instructions from your manual for priming.

Oct 06, 2010
Another fix that works...
by: Tahoe Thom

We have a Special Edition brewer that stopped working on morning after making a few cups, and it's only about 10 months old. It started flashing "NOT READY" and I tried most of the fixes posted here. Finally I started pushing the buttons randomly to see if I could find a pattern that worked. I pushed all three size buttons and the menu button at the same time while the machine was on and not working, and instantly it powered down! I unplugged it from the wall socket for 5 seconds then plugged it back in. The screen read "NOT READY" but it wasn't flashing anymore and the blue light came on under the water tank, then it started making the heating water sound, and within a minute it was ready to brew again! WOOHOO! Been brewing fine ever since! This has got to be a program error on the chip or something like that. Crazy!

Oct 05, 2010
Keurig fix
by: Anonymous

Even though the manual tell you not to plug into the same outlet with other things most of the time several outlets are on the same circuit which not help. Go to Radio Shack and get an electrical filter and this will probable fix the problem.

Oct 03, 2010
will not brew, not ready
by: Anonymous

i just unplugged for 60 seconds and shook it a few times, pressed the menu button and small jug a few times and the menu finally came back up. i am about to enjoy some good coffee! Donut brand is the best!

Sep 27, 2010
real fix
by: Anonymous

I tried the baster method. Have about a half of tank of water. Insert a baster from the top into the bottom of the tank where the water is released. Squeeze baster until water comes out of the top tube at the back of the tank. Do this about 12 times and it works like a charm. Easiest fix that I have found.

Sep 27, 2010
This Works
by: Anonymous

I have never posted a comment on a board or anywhere in my 38 yrs but i wanted to just say that this absolutely works it took me a few tries to get the sequence and timing down but it worked.


Sep 21, 2010
by: Anonymous

KEURIG B60 NOT BREWING A FULL CUP???? THIS WORKED! After reading all types of suggestions and trying most to no avail, I felt I had nothing to lose and decided to do one of the suggestions on this board. I emptied it, turned it upside down over the sink, and shook it as hard as I could. I didn't care if I broke it, I had already spent hours working on it and didn't care. The very NEXT cup brewed full....and about 20 so far as I am descaling it. Unbelievable. If you haven't had any luck and can't return it, try worked!

Sep 19, 2010
Saved me from drinking instant coffee!
by: Anonymous

I just wanted to thank you for posting this fix. It took about 10 minutes to try and I have to do it several times but it works!! I agree that the time showing may be different from the instructions but if you follow the instructions exactly, it will work Thanks again!!!!!

Sep 06, 2010
God Bless you folks
by: Anonymous

Great info here on how to reset your Keurig coffee maker. Mine is a B60 Special Edition and these reset instructions worked like a charm. The only difference is that mine showed different numbers in the display. Just follow the directions and don't pay attention to the difference in numbers.

Aug 22, 2010
Not priming
by: steve

This is my second machine The first lasted 3weeks. I brought it back and had to buy it in another store. this one lasted about 3 months without problems. To night it ran out of water in the reservoir when making a cup. It then would not seem to prime. Now I did so many things that I am not sure which worked but... I read some tips here none of which worked! It would just run and shut off. Since there is no control when there's no water the buttons are useless. Finally I gave it a good shake while plugged in with water. It reset so the word menu displayed.I got it to brew but only drips came out. I removed the filter assembly, and it primed only to a half of cup.The next ones were full without any problems. I think letting it drain of water while brewing caused the filter to be pulled down to the screen, this preventing water to the machine. When I returned the filter back the problems started over again. The filter is only 2 weeks in the machine, so it's not clogged. I just think it was sucked in the screen?

Jul 30, 2010
by: Anonymous

How many times do you have to go through priming the machine? I got to "prime", press the button, cool water cycles through, then it shuts off. I unplug it, plug it back in and when I power it on, goes right back to "prime" with no way of moving on..... HELP!

Jul 18, 2010
Reset worked on 6th attempt with one small change
by: Anonymous

So thrilled to find the reset instructions. We moved from Georgia to Okinawa Japan and packed our treasured Keurig. Needless to say it took two months for our shipment arrive and when I plugged in our machine it had the dreaded NOT READY flashing. I utilized the reset instructions above and was able to get the screen to reset to 0:11 but unable move to the next step and brew. On my last try I unplugged the machine and proceeded through the steps with the same frustrated and on step three instead of holding the medium cup while pushing and releasing menu I simutaneously pushed and released medium cup and menu and then medium cup and small cup, this worked like a charm. So happy to be enjoying a yummy cup of coffee right now!

Jul 17, 2010
Shake it Baby!
by: Robert

I'm with the guy above. The only thing that seems to wok for mine is to take the water tank and tray off, etc., and then shake it aggressively upside down over the sink. So far that has worked every time for me and it keeps working for several days after that. Note that the trouble with my brewer is that it says it is ready to brew and brewing but the hot water won't come down. I think it is a sticking valve.

Jul 09, 2010
Fixed my b60!!!
by: Anonymous

Thank you so much for the info!! I repeated these steps and was able to get my keurig from not ready to brewing in no time. Keurig customer service was awful. They said that no technicians were available and left me on hold forever to tell me to try unplugging it and removing water tank, as if i hadnt tried that already. I love my coffee maker even if it has some glitches and is in desperate need of a reset button!

Jul 05, 2010
keurig problems
by: Anonymous

I have A brand new keurig,i recieved it out from a gift,i was so happy cuz i allways wanted one,but some of them are expensive,well the hapiness went away,it took me all day two wait for my coffe and never end up drinking it,my hapiness went away,now im frustrated cuz im trying to fix it,is there somebody that can help how to programed,i got so disapointed,At this time im using my old coffe maker works great,and never had problems with it,ill be waiting for somebodys help,thank u so much,

Jun 22, 2010
Keurig Platinum Reset
by: lsailor1

This is the way I was able to reset a Keurig Platinum coffee maker. Don't know if it will work for all, but give it a try. Check out my video on titled: Keurig Platinum Reset for the Not Ready Light Enjoy your coffee maker once more. Cheers, Lsailor1

Jun 20, 2010
10 months and going strong
by: luxmissus

I have now had my new B70 for 10 months without a problem. It has its own plug in, I do the regular descaling, and I turn it off at night. I have had no problems from day one. Cross my fingers.

Interestingly, the old B70 I took to work is behaving well now. I found this forum because I was looking for some answers for its issues.

Still, I agree with posters below. How can Keurig continue to be in business when it has significant problems with its coffeemakers? I love my Keurig but I am hesitant to recommend it to people because of the track record.

Jun 20, 2010
B66 - Piece of Crap
by: Anonymous

Got this thing during the holidays. Rarely use it, yet after about 5 cups of tea, already getting the Not Ready on the screen. My impression is that some of the glowing reviews are from people who are really in need of their cup a Joe in the morning. I'm not one of those people. I mostly bought it for tea and hot chocolate.

After waiting for the dark chocolate to be available for months, I finally try to use it in this thing and it's not working.

While I will go ahead and make a few attempts at all this button pushing, it looks as if coffee maker companies have gone the way of computer companies - Put out a piece of crap; make you pat your head and rub your tummy trying to get it work; then after providing almost not existent support the customers are left to support each other, aka fight amongst themselves to find a solution.

Glad I paid less than half price for the machine. I've learned over the years.

Jun 16, 2010
How many replacements can they send to you
by: Anonymous

This is my second Keurig. The first one I received as a gift from my children and it worked fine for two years but was very noisy. It was the standard model only making one size. It finally went on the fritz so I purchased the B66 model. Very nice looking and very quiet but soon developed problems with only brewing for a 1/2 cup or so then stopping.
I was surprised to call and have them send out a new one plus 2 boxes of coffee. That was two weeks ago and now my "second" new one has the same problem! I called and they are sending out another one!! How can you stay in business doing this?
I love the coffee maker IF it would work properly. They really should get the bugs out before putting them on the market!

Jun 12, 2010
Keruig - Worst coffe maker I have ever had
by: Larry Smith

Keruig should be prosecuted for selling these bogus coffee makers. I have had nothing but troubles with my B70 model. It has not worked, even when new out of the box. Keruig technical support, when you can get to them after setting on hold for many minutes, can only make suggestions that do not work.

Like these -
Unplug the coffee make and wait five minutes.
Un-scale the coffee maker.
Use only bottled water.

I have de-scaled this maker about 50 times in the last six months, and it still will not make coffee. One thing I have done, that will get it to make a cup or two.

Unplug the maker.
Take off the water tank.
Pick up the maker and shake it vigorously for about a minute.
Plug the maker back in, and turn it on.
Put the water tank back on.

Jun 05, 2010
Frustrating 6th machine
by: Anonymous

We have the same issues and currently on our 6th machine. Keurig customer service are polite and send a replacement within a week, but it just continues to happen. It is extremely frustrating as when it works it is a great product, but now too frustrating to bither with.
I tried the above approach to get it working but no luck.

Jun 04, 2010
resetting a B60
by: Anonymous

I have had my B60 for almost 2years and only had a couple minor hippcups in that time. But, I recently moved to a new state and my Keurig was drained and packed and sat in storage for a month till we were able to get into our house. When we got the coffee maker out and filled with water and hit the power switch on it showed not ready and the blue light would not come on and it would not take in water.
I tried the reset sequence like it was posted here about 50 times and it would not work. I could get to the 0:00 part but the sequence after had no effect. Frustrated I tried it when the read out said 1:11 which was the read out just before the 0:00. The machine went into a purge of two loads of water with no heat and when I pushed menu again, the screen went blank and I then hit the on button and the word Prime came on the screen. I did the prime sequence and it is brewing fine ever since. I can say if I hit other buttons during my sequences but it is now working. No wonder they dont publish the how to guide on that. Would be a encyclopedia in size.

Jun 02, 2010
Simple solution "fixed"
by: Florida Ed

Yes, Mine did the same thing as yours "it locked up...made priming noises but did not pump water into the reservoir...said NOT did all of those". I tried to do the "sequence" of pressing this button while holding that button etc. I have turned it off and on slowly... rapidly...the next day etc. I tried not filling the reservoir while in the position in the maker, but none of these worked! Are any of you suprised? I returned the maker to find that all had the same problem...VERY SENSITIVE AND TEMPERMENTAL. Mine would freeze up at least 2 times a week and this went on until I thought I was going to use it for a boat anchor until I read one solution review about not sharing a plug with another appliance (my refrigerator). Then I tried that and of course all the plugs in my kitchen are on the same series. I thought maybe the solution is in the electric flow that the maker pulls. I then went to Walmart and bought an "APPLIANCE SURGE PROTECTOR", one that screws directly onto the wall plate and WA-LA, I have not had one problem since I did this. remedy is to place it on a cheap surge protector. It has been 6 months now and my wife and I have had NO PROBLEMS YET. The refrigerator comes on and still works. I turn it on whenever...I fill it while the reservoir is on the maker and off...I make cup after cup...AND THE THING STILL OPERATES WONDERFULL. GET A SURGE PROTECTOR!!!! It has worked for us.

May 23, 2010
Another Solution
by: Anonymous


I just spent the morning trying to resolve this "Not Ready" issue and wanted to report that I called Keurig's Customer Service (on a Sunday!) and the rep successfully fixed the problem for me. Before calling, I had tried the reset steps mentioned above but they had not worked for me. When I spoke to the rep. She had me take off the reservoir first, THEN turn on the machine, and then place the reservoir back in (front to back). It worked like a charm. (Thank goodness too, because I am outside the warranty period.)

I hope this simple fix helps others.

Good luck.

May 19, 2010
It Worked !
by: Anonymous

Tried the reset sequence. Worked like a charm. I was about to show the coffee maker Mister Hammer!

May 13, 2010
No hot water to brew from B70
by: Phooey in Phoenix

The unit will not brew coffee. It sucks the water out of the resevoir at the bottom and returns hot water to the top of the resevoir. An ounce of water goes into the cup, but it has small, black sediment and the water is cold. I called Keurig and they will send a new improved model and two boxes of coffee. This is very nice, but it will take 10 days to receive the new unit. I bought the unit at Costoc and they no longer carry the appliance. I am obviously concerned about the reliability of the new unit from this manufacturer. The unit is about four months old and average use is less than three cups per day. I have always used filtered water in the unit and it's the only appliance plugged into the outlet. Does anyone have a fix for this?

May 07, 2010
Thank you for putting the reset instructions
by: luxmissus

at the bottom of the article. It is nice not to have to scroll through all the comments.

For my old B70 all I have to do to reset is turn off (not unplug) and hit the buttons on either side of menu together at the same time and then hit menu. Then I turn it on again and it works. I also like the idea of taking the water reservoir out and in and may try that if the simpler solution doesn't work.

I've had my new B70 for 7 months now without any problems. I took my old B70 to work and it seems to only have problems when I change cup size. FWIW.

May 07, 2010
turns off
by: turned off

the machine flashes not ready for a few seconds, water does not yet get warm and the machine shuts off.this happens each time. it is not sharing an outlet with anything else.what do i do?

May 02, 2010
LIKE A CHARM! (May 2010)
by: Anonymous

We have had a B66 for almost a year now and have not had a single issue with it. I feel like the convenience of this machine outweighs the risk and the chances of it malfunctioning...

one of the BEST coffee makers we've owned.

(Thanks for posting this though -- it'll be useful if we do encounter such a problem.)

Apr 18, 2010
Not able to get my B70 reset
by: Anonymous

Ok, I'm stuck. I've been trying to reset my B70 for about an hour. If I press the two round buttons simultaneously and then press the "Menu" button four times the display reads as follows: "0:24" and "BREW". If I press the "Menu" button five times, the display reads: "0:00", "BREW", and "MENU". I've tried doing the '3rd' step with both selections without success. Any suggestions?

Mar 31, 2010
by: Kim

Just wanted everyone to know that I just got my Keurig B70 to work. It was flashing "Not Ready" and I could not turn it off no matter what.
I followed the instructions above from:
Reset instructions
by: Bitterman
The important key is that you have to do the sequence FAST!!! Practice the order then try it. If you get the LCD to display a time (ex:0:02)after the "press menu 3 time"...then continue and press the Menu button again.

..(after getting the "brew" display with "time")
In step 3...keep repeating step 3 until you get the "auto__" or something similar that would indicate the sequence is working. THEN unplug like it says in step 4.
If in step contine to see "Brew" or "Not Ready" displayed with the time, REPEAT the sequence.
BELEIVE ME.....I was skeptical, but it worked perfectly when I finally did the sequence fast and accurate.

PS: Just wanted anyone that is having trouble with their Keurig not brewing (no coffee pouring in cup)...I have noticed that certain K-cups seem to not work correctly. The pink KONA with the flower ontop, it just sits there and nothing brews. So, if I start to panic that my machine is broke..(like I have many time until I figured this out)..I start unpluging, restarting the brew...then the pump gets out of wack. The best thing to do is to remove the K-cup immediatley, and unplug, wait a while, then plug back in.
*I think the pump keeps trying to pull in water, then no water comes out (brewing), then the pump is not primed correctly so the hot water starts dripping back into the reservior. I unplug for an hour or so...then it seems to correct itself.

Mar 24, 2010
Question on B70 Platinum Reset Instructions
by: Cranky in CT

Hankdoll, per your instructions the machine should be turned off when you do Step 1 -- "press the two round cup selector the same time and release"? My machine was off, so it didn't say 0:00 and BREW. Am I supposed to turn it on before I start pressing buttons? (When I do, all I get is "NOT READY" -- ON or OFF, there are no numbers to show the time, etc.)

I need a cup of coffee to even think about tackling all of this. I've only had the machine for a month and am extremely annoyed at its failure!

Hankdoll said: These instructions do infact work for the B70. Make sure the machine is plugged in but turned OFF. Then press the two round cup selector buttons on the side of the menu button at the same time and release. Then press the menu button 4 times. It'll now say 0:00 and BREW. Do as the directions below state (step 3), push the round right cup selector button and keep it pressed, quickly hit the menu button and then the left round cup selector button and release the left and right cup selector buttons at the same time. Unplug for about 10 seconds. Then turn the power button on the back of the machine. It will say PRIME when it comes back on. If it doesn't then you didn't do step 3 correctly.

Mar 21, 2010
Keurig B77 "Not Ready" - Conclusion (hopefully)
by: Joe H

I have found a simple fix to this problem which seems to reliably work for me with my Keurig B77. Before I describe the fix I will describe what happens before the fix is necessary:

1) Keurig on and ready to brew
2) It brews a cup OK but doesn't pump water from the tank to whereever the water goes.
3) A few seconds later, the unit switches off.

My fix (along with what I think might be going on):

1) I unplug the Keurig. I'm guessing that a sensor senses something wrong or a internal circuit breaker pops.
2) Make sure that the Keurig is unpluged for at least 10 or 15 seconds. My guess is that whatever mechanism shut it off has to reset. Maybe this is temperature related.
3) Remove the water reservoir.
4) Turn the unit on. There is no need to touch any buttons on the front of the unit. The "Add Water" should be displayed along with the "Not Ready".
5) Replace the water reservoir.
6) Don't touch anything. It will either start to pump water immediately, or after a short delay.
7) Brew your coffee.

I have repeated this 4 or 5 times in the last few days and it has worked as described every time. I don't use the clock or automatic on/off features on mine so this problem is only an inconvenience. I sure that anyone who depends on those settings would find this a major inconvenience.

Good luck!!


Mar 17, 2010
"Not Ready" Model B77
by: Joe H

The first time I had this problem was about a week after I got the unit. I tried some of the solutions in here with mixed success. I've now reached the point where I can reset it in less than 30 seconds. I have not figured out the exact sequence but here are the key steps. I'll figure out the exact sequence on a day when I'm not frantically trying to get my 2nd Kcup processed so that I can head out to work. My machine seems to sense when I'm in a hurry and hiccup at those times.

1) Unplug the Keurig
2) Remove the water reservoir
3) Plug the Keurig back in
4) Switch the Keurig back on, display shows that the reservoir is not in place
5) Put the reservoir back on
6) Hit the menu button a few times and it seems to come back to life.

What I think is happening is that, after I put the reservoir back in place, the machine does its own mini-reset which is enough to solve the problem.

(I've been using a technique similar to this going back to the early 1970s to fix frozen computers. Load or unload a CD or DVD, plug something into the USB port, or do something that interrupts the computer from doing what it is doing.)

Mar 17, 2010
by: Skylar

My Keurig is backwards. It heats the water and seems pours it back into the water tank while only dripping through the coffee section. I have unplugged, tried resetting and nothing works.

Mar 14, 2010
I love this brewer WHEN IT WORKS!
by: Anonymous

The "Add Water" remains on and cannot brew until the "Ready to Brew" feature comes on my B60 Model.

I'm so frustrated as I love my coffee in the morning and this is not a cheap machine.

I contacted the company exactly four times. They sent me a new water tank but that did not solve my problem.

I agree with everyone else on this site. The concept of this coffee brewer is great but they need to get the kinks out.

I'm very disappointed. I would love to buy another one but this machine is too expensive to replace every year!

If anyone has a solution as to how to get my machine to brew..........PLEASE let me know.


Mar 07, 2010
Nice Fix
by: Anonymous

Fix Worked like a charm. Thanks alot for posting it.

Mar 01, 2010
Keurig b70 fixed?
by: Anonymous

I'm on my 5th b70 - all replaced under warranty. Same "hang up" problem with each one. The 5th rec'd feb 2010 may now have the fix. Terrible quality control at Keurig to have had that problem (they were aware) and so long to fix. Caution - I don't believe they have pulled all of problem b70's out of inventory.

Feb 07, 2010
by: Anonymous

OK, everyone is talking about the fix, but where is it posted???? My machine is stuck on NOT READY. I can't turn it off or do anything with it.

Feb 07, 2010
by: Anonymous

OK, everyone is talking about the fix, but where is it posted???? My machine is stuck on NOT READY. I can't turn it off or do anything with it.

Feb 06, 2010
NOT READY message
by: PMB

February 6, 2010
I purchased the model from Bed, Bath and Beyond a month ago. After barely using the machine (an average of 1 cup a day), the horrible message, "Not Ready", flashed on. What to do? We tried all sorts of remedies and, occasionally, it will begrudgingly brew a cup. However, it is not dependable for it refuses to make coffee more often than it does. I am returning my machine to B,B and B on Monday. I will try one more time to get a machine that is not a lemon. If the second machine acts up(and from reading these other numerous comments I pessimistically suspect it might), I shall ask for my money back. What a pain in the neck! My husband loves the machine but who wants to put up with something that is not dependable and costs almost 200 dollars no less! You would think the company would have fixed the flaw by now since it is apparent customers have been complaining about it for at least three years.

Feb 02, 2010
Keurig K60 Not Ready Mode Fixed
by: AJS347

Thank you for posting the Not Ready Mode Fix procedures. I kept doing them until something happened, and after wards until it started working the right way. My K60 is now working. I also descaled the machine in the process when the pump started working. I don't know if that helped. The company HELP contact said a technician will call from 8-5:30, M-F. How does that help if you don't get home until 6pm? I was at a loss until I found this website with procedures to try. What a Godsend!!! Thanks!!!

Feb 01, 2010
B70 Platinum
by: CT

Looking for a Not Ready fix fot the B70 Platinum.
Any suggestions????

Jan 23, 2010
B66 menu cycling
by: frustrated

My B66 won't quit cycling through the menu. It will brew a cup but I have to be quick and push buttons simultaneously. I got it to work correctly once but when I turned it off and back on again to see if it was a permanent fix, it was back to it's menu cycling issue. I have turned off the auto off and automatic start/stop options and still am having problems. Guess I'll try a reset but was wondering if anyone else has seen this problem.

Jan 20, 2010
Christmas Gift 2009
by: Melinda

I love the idea of this type of coffee maker, but Keurig simply has not perfected it yet. I'm on my third machine from Costco and this one is acting up too!! To bad i just bought 100 dollars in k-cups...ugggg.

Jan 09, 2010
keurig b66
by: Anonymous

it was working fine for the first month, had several cups made and just this morning, after brewing a cup, it just shut off on me on the second shows not ready, push ON button, motor or pump ran for a few minutes then SHUTS OFF..water is not even pumped in..just wondering what wrong with it..unplug and plug but to no avail.

Jan 03, 2010
This website..
by: Anonymous

needs to add dates and time when people posted these reviews... what a sad thing not to have this option. I would like to know when it started happening 2006 or 2008... well without this feature pretty worthless reviews.

Dec 28, 2009
by: Debbie

So, after three days my B70 went into shut down mode...after reading the posts here and trying the reset mode without success, I tried a new outlet...because the B70 had been plugged in to the same 4-way where I had also used my griddle. Griddles use a lot of energy while plugged in and I think that it caused the problem for the B70...unfortunate, since this really shouldn't be a problem for any appliance nowadays. So it either needs a dedicated/solo outlet, or it should be unplugged when other appliances or being used. Weird.

Dec 05, 2009
Stuck in Not Ready Mode
by: Wade

After about 20 cups my unit started to get stuck in the "not ready" mode. I ran across this site. It has done it twice now between my last 5 cups of coffee. The first time it corrected itself after I turned it on and off several times. The most recent time I unplugged the unit and upon plugging it back and starting it, it basically reset..drew from the reservoir and heated the water. It acts like to me there is a problem, based on the comments on this page, a defect, in one or more of the sensors between finishing a cup and the draw of water from the reservoir. I have about 3 weeks to decide whether to return the unit for my money back. Too bad, because I was thinking about buying another as a gift.

Nov 16, 2009
Not a full cup solution
by: Anonymous

We bought our machine for the office. We experienced several times that we weren't getting a full cup and couldn't figure out why. Finally we noticed that it was easier to just add water to the reservoir. YOU CAN'T do that, you MUST take the reservoir out and fill it. Now we haven't had the problem since.

Nov 15, 2009
Thank you, Google!
by: 3ric

I had only one cup of coffee this morning when my B70 Platinum gave me the "Not ready" error and kept shutting down. I did some searching, came across this, was momentarily alarmed that I was going to have to send the machine back and go out for more coffee. I did a reset though and now am on cup #2. Whew!

I bought my machine at a department store just two months ago... This really shouldn't be happening with such a new machine. Looks like a QC problem. And the waste I'm reading about -- totally irresponsible. These things should be repairable to some degree.

Nov 14, 2009
not filling cup full, problem solved!
by: Demaisra

I was a little baffled this morning when I tried t brew my first cup of coffee and it only filled 1/8 full. so I reset and filled about 6 times. Then I read that the Keurig doesn't like to share and outlet. Well I had plugged in my coffee grinder. It wasn't running but seemed to affect the function of the Keurig. I unplugged my coffee grinder and Wa~La, the next cup of coffee I brewed was perfect. I'm about ready to make my second cup right now. It is gonna be a great day after all.

Oct 12, 2009
by: Anonymous

experienced the same NOT READY failure and the coffee machine would just shut down!

We switched the plug to another outlet and it solved the NOT READY problem.

For some reason it cant handle sharing an outlet. Try switching outlets a few times and hopefully some coffee will brew.... this solution appears to be hit or miss...

Oct 04, 2009
by: Anonymous

Can someone please please please put the reset procedure on youtube? With perhaps Keurig reset procedure as title. Of course Keurig wouldn't think to do this.



Thats a very good suggestion. Infact we receive many Keurig customers who face this problem. A video would be great. We can upoad it on this page itself.

If someone does decide to do a video, you can contact me using this contact form and I can upload the video onto the site.



Sep 11, 2009
Fixed my B70 stuck on BREW
by: Anonymous

My B70 was having the opposite problem, it was always stuck on BREW but wasn't actually doing anything but humming slightly. I tried unpluggin and reprogramming with no effect.

I then followed HankDoll's post dated March 12, 2009. Machine was plugged in and but turned off. I pressed the buttons to the right and the left of the menu button together and then let them go together.

2. I pushed the menu button 4 times. Machine is still off.

3. I turned the machine on and it said "not ready" but when I put in a K-cup, it brewed fine. and came back to not ready as it should.

I still don't trust it and I'm glad I'm getting another but at least I've got myself a nice large glass of iced coffee. Thank you HankDoll!

Sep 08, 2009
Thank you!
by: beth

Thank you so much for posting this link. My machine is about 14 months old and I just got this problem.

I am now reconsidering purchasing one for my mother-in-law as I do not want to maintain both machines.

It really is a shame as I love this machine. My girls make hot chocolate and I have no worries about them getting burnt. Everyone can get their own flavor and strength.

Aug 23, 2009
by: Anonymous

Thank you - worked perfectly. Only thing I would add is that you have to push the key sequences quickly - after several deliberate attempts of trying to do things exactly right, it finally worked after I got ticked and just started pushing buttons fast - and that the numbers that display are often different than those give in the instructions. To whomever posted the original instructions, you should get some kind of award...

Jul 20, 2009
Thank you! Saved my B70!
by: Anonymous

I cleaned and packed my B70 for vacation (don't leave home without it!). Not sure what happened en route, but when we unpacked and started it, I got the blue screen of death flashing "NOT READY" and the power switch did not work. I followed the B70 instructions below - I did the Step 3 sequence 3-4 times before I was speedy enough. My beloved B70 is back up and running. Thank you!

Jul 18, 2009
Worked for me
by: Murf4bz

AH, this is great. Followed instructions to the "T" for my Keurig B60. Like the othe post it took me about 8 tries on step #3, becaus you do have to be very quick, or it won't work. Thanks to whom ever posted.

Jul 08, 2009
Still Not Ready
by: Bummed w/ no java

So when I got my new B66 in today, I plugged it in, NOT READY automatically starts flashing, I haven't even touched the first button. The LCD is blue the Not Ready is flashing. Push the power button, nothing different happens. The blue light doesn't come on in the resovoire... I call Keurig, the CS rep is so helpful telling me it's nothing I did wrong, it's an easy very simple fix...takes my information and tells me someone will call me back tomorrow. I have followed any and all suggestions from this site with no luck so far.

Jul 08, 2009
Priming Problem Keurig B60 B66
by: Godflesh777

the machine is amazing and after about 5-15 mins of trying the 3 step suggestions for priming the unit posted above for the B66 or B60 either model you'll find it works fine after some messing around with it

also you'll be hard pressed to find a better coffee machine for under 300-600 dollars than a keurig B60 SE or B66 platinum

it's truly a luxury item in my opinion
initially it's a bit frustrating though

then you realize that you can read forums for help and have more patience than a child with legos

5 stars but disappointed @ priming error

consumers deserve a recall for something this complex as a typical start-up issue workaround

like a "reset" button maybe? lol


Jun 27, 2009
Keurigs are Awesome, Company Sucks
by: Anonymous

Having bought, sold and fixed over 20 of these machines I have to comment that they are one of the most reliable and best designed home appliances I have run into in a long time. What sucks is that this wonderfully Green and Awesome company (check into the awards they recieve) Green Mountain Coffee is so ignorant when it comes to their customers and the planet. They don't sell any parts period. If you have a problem with a coffee maker you throw it out and they send you a new one. You need a water tank lid or a drip pan for whatever reason your SOL unless its under warranty and then you are forced to throw out the entire unit and they send you a completely new unit! Waste beyond comprehension. Until recently and still to some extent they don't even share the codes to fix the damn things. The customers here are caught in the middle of a global transition to products that the manufacturers dont want fixed under any conditions. Planned obsilecense at the extreme. It is a shame to say but almost all the problems I've read about here can be fixed with very little effort. I won't share my secrets because thats where I am trying to make $$ but it makes no sense whatsoever for Keurig (Green Mountain Coffee) to leave customers like you hanging.

Jun 24, 2009
Keurig is the best
by: Lisa in RI

We have a Keurig at the office that has been running perfectly for 2 years. I bought a B66 for home and it ran great for 6 months and then started leaking out of the bottom along with rust. I called customer service and they immediately replaced it! I didn't even have to ask. Now that is extraordinary service!

Jun 12, 2009
NOT READY at startup
by: Anonymous

Got a new B66 at Sams's today.
Just like other posts I got the NOT READY prime read on the screen after exactly following the enclosed startup prime instructions step by step... Got the NOT READY prime read after step 8, ie "Press flashing blue mug button". A little frustrated I tried unplugging and plugging, which did not resolve the issue. However, just opening and closing the K-cup holder a few times solved it...Maybe include that as step 9 in the instructions to resolve some frustrations. It works great, and beats expectations.

Jun 05, 2009
Finally, B50 working again!
by: Hyun Jin O

Thanks to this post, I was able to get my Keurig working again. It did take quite a few tries to get it right, but the steps did eventually work on my B50.
The difference with mine was that I didn't have to unplug it. But there were a few differences.
1. I got to a number as close to 00:00 as possible by pressing the menu button a few times. Then I unplugged it and it seemed to reset to a point where my display was reset. But no "prime" yet.
2. Try the sequence again and keep pressing menu until you get to 00:00 and then follow the sequence of right, menu, left. However, (for me anyway) it just went straight into "prime".

Good Luck!

Jun 01, 2009
by: Anonymous

i love this coffee maker. I purchased it from BJ wholesale club: model B66. It has had no problems and I love it! I have used it many, many times and it is perfect!

May 27, 2009
by: Locogato

Just got my B66 and am dismayed at the problems that are listed on this site. I bought the B66 after reading 6 posts of praise on another site.

What really pisses me off is that you are locked into their cups of coffee. Enough of that crap. I cut the top off of the first cup I ran, flushed it out and filled it with my own ground bean coffee. Works like a champ.

Mar 28, 2009
B 50 problems
by: penkeeper

My machine worked for approx 6 weeks. Now: it displays "ready", I put the K cup in and it says brew. Whether I pick the large or the small cup, each time, it does not brew but goes back to "ready". The machine feels warm. Anyone know what to do for this? Am waiting a call back from customer service.

Mar 12, 2009
b70 reset
by: Hankdoll

These instructions do infact work for the B70. Make sure the machine is plugged in but turned OFF. Then press the two round cup selector buttons on the side of the menu button at the same time and release. Then press the menu button 4 times. It'll now say 0:00 and BREW. Do as the directions below state (step 3), push the round right cup selector button and keep it pressed, quickly hit the menu button and then the left round cup selector button and release the left and right cup selector buttons at the same time. Unplug for about 10 seconds. Then turn the power button on the back of the machine. It will say PRIME when it comes back on. If it doesn't then you didn't do step 3 correctly. Step 3 is difficult because there is no indicators telling you that you did it correctly. Once you get it right, hit the brew button and drain to Prime. Worked for me, however it didn't correct my problem because the water comes out cold...must be a bad heating element. :(

Mar 02, 2009
Re: Reset instructions for the B60
by: Manta

I have tried the reset instructions laid out on this site but I can never get to 6:09. After I press on small/medium cup buttons and hit the menu button 3 times I still get the regular menu items. Any suggestions?

Mar 01, 2009
Awesome B66
by: Anonymous

I have this model and it works great

Feb 25, 2009
reset instructions for the b66
by: Anonymous MA

I just received a new B66 and the machine shows not ready. I followed the reset instructions and was able to complete step 1 & 2 . I have done steps 3 & 4 at least 10 times and I have not been able to unlock the machine. Any suggestions on what I may be doing wrong? This is very frustrating because we have an older model that we have had no problems with!

Feb 23, 2009
Can't get these instructions to work, Need reset instructions for B70
by: Thirsty in San Antonio

I too have the problem of the "Not Ready" light and I too have had no help from Keurig. They kept telling me that they would call back but did not and when I finally called them enough they asked if I had descaled the unit and when I indicated that I had not because the sensors never told me to, they said the instructions were clear that I had to do it any way. They have offered me a discount, but will not replace my machine. They tell me that the heating element has failed and that it cannot be fixed and that my only option is to buy a new one. I doubt that, because I have been faithful to put nothing other than bottled distilled water in it since day one. I have probably spent more money on bottled water than I did on the original machine trying to avoid just this problem. I have opened the bottom and find that the water in the tubes is crystal clear and there is absolutely no signs of residue.
The instructions here may work for a B60 or B66 but they do not appear to work for the B70. Does anyone have reset instructions for this model B70?

Feb 17, 2009
Reset instructions
by: Bitterman

OK. I had the exact same "Not Ready" freeze-up on my brand-new B60. Another generous owner posted these reset instructions which worked beautifully. I had SLIGHTLY different readouts on my LCD but the effect was the same. Here are the reset instructions:

Here are 4 steps to fix this:

1. Simultaneously press and release “small mug” and “medium mug”. Immediately afterward press “menu” 3 times. (Menu is the black button under the display screen.) You should see a time 6:09 on your screen. [MINE READ 6:05]

2. Press “menu” once. Your LCD screen should say Brew 0:00. [MINE READ 0:01]

3. (I messed this step up like 10 times and had to unplug the machine, then replug it and start over at step one. You have to unplug if the LCD displays “auto ____”. If it continues to flash “Not Ready” and “Brew” then you can just keep trying step 3). Press and hold “medium mug”. While holding “medium mug” press and release “menu”. Immediately after pressing “menu” (while still holding “medium mug”) press “small mug”. Release “small mug” and “medium mug” at the same time. This entire thing needs to be done very quickly. as soon as you release “menu” go to “small mug” and release both buttons quickly.

4. Unplug the machine (do not turn it off). Wait for 3 seconds or so. Plug it back in, turn it on and follow the instructions for priming.

Feb 15, 2009
by: Summer

I am sooooooo glad that the reset instructions were on this page. I was on my second machine and utterly frustrated. This page was a life saver.

Feb 04, 2009
Keurig has a great warranty
by: Coffee King

Keurig has a great warranty...any defective brewer should and will be replaced at no cost to you...insist on it when you call customer support

Jan 26, 2009
by: Expectant B66 Owner

Glad to report that I am no longer expecting my little treasure but am now enjoying it! No error messages so far, just warm delicious brew. I am printing out the reset sequence to have on hand should things go awry. Thanks folks for the info.
One interesting note: Sam's Club's B66 bundle came with the water filter assembly and extra filters instead of the My K-Cup accessory. I was ecstatic as I was going to purchase it anyway. I can wait on the other with 96 brews to enjoy. Good luck!

Jan 25, 2009
Great heads up
by: Expectant B66 Owner

Thanks, Tom, for the reset enlightenment. Now when my Sam's Club purchase arrives, I won't be waiting on tech support to call me back should mine suffer the same issue. I just hope I get it right before 10 tries, as I'm impatient as they come. I wonder why the sequence is such a big secret?

Jan 21, 2009
finally, the B60 reset instructions
by: Katie

Aaron, thank you on behalf of frustrated coffee drinkers everywhere!
Keurig customer support is about as unsupportive as you can get.
Thanks again

Jan 19, 2009
Reset Instructions Keurig B60
by: Aaron Phillips

Keurig B60 reset instructions worked for me. A little tricky.

This was very difficult to find via Google - so I posted it on my Blog in hopes of putting what people are looking for towards the top of the rankings.

Jan 11, 2009
it finally worked
by: Ken from NJ

I used the same directions, but it didn't work. After many tries, i did step three, but didn't toggle to 0:00, I think it was 0:05, and presto it went into the prime function!

Also, I got frustrated waiting to hear back from the Teck people at Keurig when I found this link



Jan 10, 2009
Keurig B66
by: Anonymous

I read all these great reviews about how everybody loved this machine. My husband and I brewed 4 cups when we brought it home and thought the coffee was terrible. I think it is a great idea, but again we kept brewing hoping that the next one would taste better.

Jan 10, 2009
love our new coffee maker!
by: Judy

Our son and daughter-in-law gave us this unit for Christmas and we love it! On the second day, we turned off the 'ready to brew' button as we are not home during the day and found it a waste of energy keeping the water hot that long. Is it all right to do this? Or should we leave it on all the time? When we want to brew a cup, we just push the button and wait for it to warm up again, which only takes a few minutes.

Jan 08, 2009
by: Anonymous

Does anyone know reset sequence for keurig special edition

Jan 05, 2009
Customer service doesn't know reset code!?
by: Dani

Upon opening my B60, we too couldn't get by the prime phase, it just said "Not Ready"

We called customer service and although they were very polite and nice, they couldn't help up reset the machine~ they said that only the technical department had that code. Not wanting to have to wait till tomorrow for technical support to call me back, I found this site online.

It's funny that customer service didn't have the reset code but you could post it so perfectly for us.

Thanks to your code, the machine is now working! Thank you. I just think its ridiculous that customer service couldn't have just given me that code to reset machine.

Jan 05, 2009
Keurigs that don't have problems...
by: Tom Smith

I can only comment on my own personal experience, so I don't know if there are other Keurig models that are more reliable. I am on my 5th unit (which is working perfectly as of today). I went through 3 B66 Models from Costco, and am on my 2nd B70 Model from Kohls. Based on my experience, there may be an issue with Keurigs being able to handle power fluctuations. When I spoke with the Keurig Customer Support folks, they strongly recommended NOT plugging in ANY other appliance to the same oulet you have the Keurig plugged in. I followed their advice on my 3rd and 4th units and they stilled failed. When I added a surge protector between my 5th unit and the wall, I haven't had any further issues. May just be the luck of the draw on units, or it could be the surge protector provides that last bit of protection. One final note, I do turn the unit off between brews. I have a sister and a brother that both have had Keurigs for over a year with no problems.

Jan 04, 2009
Do any Keurigs not have "not ready" problem?
by: Katie

I was just about to buy a B70 when I found this page. Now of course I am having second thoughts! It sounds like all of the Keurig home brewers have problems - is this correct? Is there a model that does not have such problems? And is there another brand to consider? I could not find one online. Also it's interesting that the website highly recommends the B70 and makes no mention of the "not ready" glitch". I will not be taking their advice anytime soon!
Thanks in advance!

Jan 01, 2009
B70 Reset Help
by: Anonymous

Thanks for the reply, but even though I followed the instructions it still will not reset! Any other advice?

Jan 01, 2009
Help Resetting B70
by: Anonymous

The button on the left of the "MENU" button is the "small" button.

The button on the right of the "MENU" button is the "medium" button.

Good Luck!

Jan 01, 2009
Help resetting B70
by: Anonymous

I am having an issue with the reset directions on this page. Where are the buttons for the small and medium mug? Thanks for any help.

Jan 01, 2009
Help with resetting the B70
by: Anonymous

I am having an issue with the reset directions on this page, what button is for the small and medium cup? Thanks for any help.

Dec 29, 2008
all lcd light flashing
by: Anonymous

I have had the kuerig for months and love it, but today all the lights were flashing and nothing was happening. I called customer service and they said their tech would have to call me back to walk me through the resetting process and they couldn't guarantee a same day call back. That sucks because I really need a cup of coffee. I don't understand why they don't add the resetting instructions on the troubleshooting section of the manual. So annoying!

Dec 29, 2008
Not Ready
by: Debby

My B66 is also Not Ready. I bought 2, 1 for my Dad and 1 for myself. I will really hate it if my dad has the same issue. I've tried the reset thing but it didn't work. Customer service is suppose to call me back.

Dec 29, 2008
Works perfectly
by: Russ, Grapevine, TX

My wife and I received a Keurig B66 as a Christmas present (25Dec08). We just put water and a K-cup in, waited a short period until the ready script displayed and brewed an excellent cup of coffee. Since then (four days hence) we've brewed about 20 cups of coffee without a problem.

On the "not ready" comment above: I also got that script when I'd forgotten to put a cup into the machine and closed the container. Could it be that there was no new coffee K-cup in the machine?

A further point: I've noticed that the flavor is affected by how large a cup one brews. Even with "bold" coffee, the large cup makes it too weak for me (My wife likes it weak.). I find that either the small or medium brew size works best, depending on the coffee. Recommend owners experiment.

Great machine!

Dec 28, 2008
It works again!
by: Anonymous

I have reset the new B70 according to the instructions on this page and it resolved the NOT READY problem. Hope this problem will not happen again. Thanks for sharing the instructions!

Dec 27, 2008
Thank you
by: Kerri

Thank you so much for documenting the reset process. I have a different model, but when I got mine home and plugged it in it said "Not Ready". It's been like this for 3 weeks because I was never home when a tech called me back. I was on hold this morning for a while and started looking on how to reset it. This worked and I now have a working coffee maker that is great.


Dec 27, 2008
A few more thoughts...
by: Tom Smith

Thanks for documenting the "factory reset" button press sequence. I went through that process on my second unit without success... I'm glad to see that it worked for you. Believe it or not, I'm currently on my 5th unit! I've upgraded to the B70 unit but have had one of those go bad too. I don't know if it is a coincidence or not, but I have installed a single outlet surge protector from Radio Shack as a precaution, just in case power fluctuations are causing my problems. The surge protector was only about $8, so I figured it was cheap insurance. Based on conversations I've had with the Keurig service people, I suspect that all their units are sensative to power fluctuations. I still like the Keurigs when they work!

Dec 27, 2008
Fixed Not Ready Mode
by: Anonymous

Bummed - I talked to Keurig this morning.

There are 4 steps to fix this:

1. Simultaneously press and release "small mug" and "medium mug". Immediately afterward press "menu" 3 times. (Menu is the black button under the display screen.) You should see a time 6:09 on your screen.

2. Press "menu" once. Your LCD screen should say Brew 0:00.

3. (I messed this step up like 10 times and had to unplug the machine, then replug it and start over at step one. You have to unplug if the LCD displays "auto ____". If it continues to flash "Not Ready" and "Brew" then you can just keep trying step 3). Press and hold "medium mug". While holding "medium mug" press and release "menu". Immediately after pressing "menu" (while still holding "medium mug") press "small mug". Release "small mug" and "medium mug" at the same time. This entire thing needs to be done very quickly. as soon as you release "menu" go to "small mug" and release both buttons quickly.

4. Unplug the machine (do not turn it off). Wait for 3 seconds or so. Plug it back in, turn it on and follow the instructions for priming.


Dec 26, 2008
Exact Same problem Bummed
by: Anonymous

I didn't get through the priming phase either :o(

Dec 26, 2008
I'm ready - It's NOT
by: Bummed

After giving my sister one of the models last year for Christmas she returned the favor this year and gave me a B66 modle from Costco. Excited to get it going I unboxed the unit and proceeded to follow the Prime Instructions. After filling the water tank I pressed the Prime button and the B66 vibrated (cool blue lights and all) but I didn't notice it drawing much water from the tank and I noticed that the display screen webnt to NOT READY. This is normal as the book says it will take 3 min to warm the water, and afterwards you can press the cup button and run clean hot water into your prepositioned cup. 3 min passed.. 20 min passed still NOT READY. Unplugged unit to attempt a reset... Comes back on with NOT READY. Nothing I do at this point clears the unit. Called customer service, a technican is suppose to call me back tomorrow as they are off today (day after Xmas). Customer service did say that the unit should have sucked a bunch of water out of the tank on the initial prime which it did not. I figure the pump is bad. The unit is heating as it feels warm. So I am Bummed and now waiting on a return call. Did this happen to you too?

Dec 20, 2008
keurig b66
by: Anonymous

interesting, we were just about to buy one until we saw this post. thanks.

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